Terms and Conditions

Welcome to the Get Fresh Candles website (the “Site”). Please carefully read these terms of use before using this Site. Your use of this Site is expressly conditioned upon your acceptance of the following terms of use. By using this Site, you signify your assent to these terms of use. If you do not agree with any part of the following terms of use, you should not use this Site. In addition, when using particular features and services on the Site, you will be subject to any posted guidelines and rules applicable to such features and services, all of which are incorporated herein by reference.

Purpose of the Site

The purpose of the Site is to provide you with information about Get Fresh Candles, our products, and the activities we undertake. Additionally, you may be able to purchase products and services through the Site.

Product and Service Availability

Reference to any product or service on the Site does not constitute an offer to sell or supply that product or service. It does not imply that the product or service is available or that the name and description of any product in your local shop will be the same as that included on the Site. Get Fresh Candles, controls and operates the Site.

Inventory information is generally available on the Site for domestic (U.S.) merchandise. This information can be used to estimate the likelihood that merchandise will be shipped immediately after you place your order. However, we cannot guarantee that a product listed as “In stock” will actually ship right away, as inventory can change significantly from day to day.

Colors

We strive to display the colors of our products as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Returns

We hope you enjoy our products, but we will refund any product you are not happy with, provided it has not been used and is returned in its original condition (including packaging) within 14 days of receipt along with a note explaining the reason for the return. If we find that the product has not been returned to us in a fully resaleable condition, we reserve the right to refuse a refund on it. Please note that we do not cover return expenses.

If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for the replacement of such damaged or defective shipments.

To make a return by mail, please contact Customer Service at info@getfreshcandles.com Monday-Friday 9 A.M. – 4 P.M ET.

We review return and refund claims on a case-by-case basis and compensate fairly.

All items not purchased from the getfreshcandles.com website must be returned to the original point of sale.

For further information regarding our return or exchange policy, please contact us.

Product Orders

Prices and availability of the products and services listed on the Site are subject to change without notice. The listing, description of, or reference to, a product or service on the Site does not imply that the product or service is presently available.

In the event a product or service is listed at an incorrect price due to a typographical error or any other reason, we shall have the right to refuse or cancel any order placed for such product or service at the incorrect price, even if the order has been confirmed and/or your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall promptly issue a credit to your credit card account in the amount of the incorrect price.

Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or for no reason at all. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any product or service.

Shipping

In compliance with regulations, we are unable to ship products containing certain materials via certain carriers. We are not responsible for errors due to printing.

Payment

You are responsible for any payments due for any products or services ordered through your account. If we do not receive payment from your credit issuer or its agents, you agree to pay all amounts due to us. You shall also be responsible for any costs of collection of overdue payments.

Sales Tax

We are required by law to charge applicable sales tax on products shipped to those jurisdictions that charge such a tax and in which we operate.

Ownership of Materials on the Site

Get Fresh Candles are, unless otherwise stated, the owners of all copyright, trademark, patent, database, and other proprietary rights in the Site and its contents. Without limitation of the foregoing, we own a copyright in the Site as a collective work and/or compilation and in the selection, coordination, and arrangement of the information and content in the Site. You may not publish, distribute, extract, re-utilize, or reproduce any part of the Site in any material form (including photocopying or storing it in any medium by electronic means) other than in accordance with the limited use license set out in our copyright notice or as permitted by applicable law.

You may not without the prior written permission of Get Fresh Candles use any computer code, data mining software, “robot,” “bot,” “spider,” “scraper,” or other automatic device, or program, algorithm, or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the web pages, data, or content found on this Site or accessed through this Site.

You also may not engage in the mass downloading of files from this Site; use the computer processing power of this Site for purposes other than those permitted above; or flood this Site with electronic traffic designed to slow or stop its operation.

User Comments, Feedback, and Other Submissions

We do not solicit, nor do we wish to receive any confidential, secret, or proprietary information or other material from you either through the Site, any of its services, by e-mail, or in any other way. Unless otherwise expressly agreed in writing prior to your submission to us, any comments, feedback, information, or other material submitted or sent to us will be deemed not to be confidential or secret. By submitting or sending comments, feedback, information, or other material to us you represent and warrant that the information and material are original to you and that no other party has any rights to the information or material. All comments, feedback, information, or other material submitted shall be and remain the property of Get Fresh Candles, and we shall have the unrestricted, worldwide right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such material and information (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. You also warrant that any “moral rights” in posted information and materials have been waived.

Trademarks

All brand, product, and service names used in the Site are the trademarks, trade names, or service marks of Get Fresh Candles unless otherwise stated. You may not distribute products or offer services under or by reference to or otherwise use.